Privacy Policy
Last updated: January 1, 2024
1. Introduction
Kim A. Pollaro with Real Broker ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide through our Client Intake Portal.
2. Information We Collect
We collect information you voluntarily provide, including:
- Contact information (name, email address, phone number)
- Real estate preferences and requirements
- Financial documents (pre-approval letters, proof of funds)
- Property information (for sellers)
- Budget ranges and financing status
3. How We Use Your Information
Your information is used solely to:
- Provide personalized real estate services
- Match you with appropriate properties or buyers
- Connect you with trusted mortgage lenders (when requested)
- Communicate with you about your real estate transaction
- Send confirmation and status update emails
4. Document Security
All documents uploaded through this portal are transmitted using industry-standard TLS/HTTPS encryption. Documents are stored securely in encrypted cloud storage and are accessible only to Kim A. Pollaro and authorized personnel. We do not share your financial documents with any third parties without your explicit consent.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with mortgage lenders only when you explicitly request a referral through our portal. We may also share information as required by law or to protect our legal rights.
6. Data Retention
We retain your information for as long as necessary to provide real estate services and as required by applicable law. You may request deletion of your data at any time by contacting us directly.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent at any time
8. Cookies
This portal uses session cookies solely for authentication purposes. These cookies are essential for the secure operation of the portal and do not track your activity across other websites.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact Kim A. Pollaro with Real Broker. We are committed to addressing your concerns promptly.